Privacy Policy

Last updated: 2 October 2026

Gecko Head Gear Ltd (“Gecko Head Gear”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use www.geckoheadgear.com (the “Website”), create an account, purchase our products, contact us or otherwise interact with us.

Gecko Head Gear Ltd is the data controller responsible for your personal information.

Our contact details:

Gecko Head Gear Ltd
Unit 14B, Kings Hill Industrial Estate
Bude, Cornwall
EX23 8QN
United Kingdom

Email: info@geckoheadgear.com
Telephone: +44 (0)1288 355 988

1. Information we collect

Depending on how you use our Website, we may collect the following categories of personal information:

Information you provide to us

When you create an account, place an order, contact us or otherwise interact with us, we may collect:

your name;
email address;
telephone number;
billing and delivery address;
account login details;
order and purchase information;
information you provide when contacting us;
information you provide when requesting support, returns, warranty assistance or other services; and
any other information you voluntarily provide to us.

Please do not provide sensitive personal information unless we specifically request it and there is a lawful reason for us to collect it.

Payment information

Payments made through the Website are processed by Stripe.

Depending on the payment method you use, Stripe may collect and process information such as your name, email address, billing address, payment details, IP address and transaction information.

We do not generally receive or store your full payment card number on our own systems. Payment information is processed by Stripe in accordance with its own privacy policy and security practices.

You can find further information about how Stripe handles personal information in the Stripe Privacy Centre.

Information collected automatically

When you visit our Website, certain information may be collected automatically, including:

IP address;
browser type and version;
device type;
operating system;
approximate geographical location;
pages visited;
links clicked;
date and time of visits;
referring website;
information about how you use and interact with our Website; and
technical information relating to your device and browser.

We use some of this information for website operation, security, analytics and improving our Website.

2. User accounts

You may create an account on our Website.

When you create an account, we collect the information necessary to establish and manage your account, which may include your name, email address, password and other information you choose to provide.

We use this information to:

create and maintain your account;
authenticate you;
provide account-related services;
process and manage orders;
communicate with you about your account or orders;
maintain the security of our Website; and
provide customer support.

You are responsible for keeping your account password confidential and should not share your password with anyone else.

If you wish to close your account, please contact us at info@geckoheadgear.com.

Closing an account does not necessarily mean that all information associated with it will be immediately deleted. We may need to retain certain information where necessary to comply with legal, accounting, contractual or other obligations.

3. How we use your personal information

We may use personal information for the following purposes:

providing and administering our Website;
creating and managing customer accounts;
processing and fulfilling orders;
processing payments;
arranging delivery;
providing customer service and support;
handling returns, refunds and warranty claims;
communicating with you about your orders or account;
maintaining the security and integrity of our Website;
detecting and preventing fraud and misuse;
understanding how visitors use our Website;
analysing and improving our products, services and Website;
complying with legal and regulatory obligations; and
Marketing emails

We will only use your personal information for purposes that are compatible with applicable data-protection law.

4. Our lawful bases for processing

Where applicable, we rely on one or more of the following lawful bases under applicable data-protection law:

Contract

We may process personal information where it is necessary to enter into or perform a contract with you, such as processing an order or providing services associated with your account.

Legal obligation

We may process personal information where necessary to comply with legal or regulatory obligations, including accounting, tax, consumer-protection and record-keeping requirements.

Legitimate interests

We may process personal information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Examples may include maintaining website security, preventing fraud, administering our business, responding to enquiries and improving our services.

Consent

Where required, we will ask for your consent before processing your information for particular purposes, such as certain non-essential cookies, analytics or marketing activities.

Where processing is based on consent, you may withdraw your consent at any time.

5. YouTube

Our Website may contain videos embedded from YouTube, a service provided by Google.

When you visit a page containing an embedded YouTube video, YouTube or Google may collect information about your device, browser and interaction with the video. Depending on how the video is embedded and your cookie preferences, YouTube or Google may also use cookies or similar technologies.

Where required by applicable law, we will obtain your consent before loading or enabling embedded YouTube content that involves non-essential cookies or similar technologies.

Once you interact with an embedded YouTube video, information may be processed by Google in accordance with Google’s own privacy and cookie policies.

We do not control the information collected by YouTube or Google through the embedded video player.

If you do not consent to optional cookies or similar technologies, some embedded YouTube functionality may not be available.

6. Payments through Stripe

We use Stripe to process payments made through our Website.

When you make a payment, relevant personal and transaction information may be provided to Stripe so that the payment can be processed, authenticated and, where applicable, protected against fraud.

Stripe explains that personal information processed in connection with payments can include information such as name, address, email address, IP address, telephone number and payment-related information. (Stripe)

Stripe may also process personal information for fraud prevention, security and regulatory purposes.

Stripe’s own privacy policy applies to personal information that Stripe processes in its capacity as a separate organisation. You can find further information in the Stripe Privacy Centre.

7. Who we share personal information with

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

payment service providers, including Stripe;
website hosting and technology providers;
delivery and logistics providers;
IT and security providers;
customer-support providers;
professional advisers such as accountants, auditors and lawyers;
government, regulatory or law-enforcement authorities where we are legally required to do so; and
other service providers where necessary to provide our products or services.

Where a third party processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data-protection law.

8. International transfers

Because we operate a worldwide website and use service providers that may operate internationally, your personal information may be processed or transferred outside the United Kingdom or the country in which you live.

Where applicable data-protection law requires safeguards for international transfers, we will use an appropriate lawful transfer mechanism.

These mechanisms may include an adequacy decision or appropriate contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, where applicable.

The ICO’s current guidance confirms that UK GDPR rules can apply when personal information is transferred to separate organisations outside the UK and that restricted transfers must be covered by an appropriate mechanism. (ICO)

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained depends on the type of information and the reason we collected it.

For example, we may retain:

account information for as long as your account remains active and for a reasonable period afterwards;
order and transaction information for as long as necessary to fulfil the order, deal with returns, warranties and disputes, and comply with legal and accounting obligations;
customer-service correspondence for as long as reasonably necessary to deal with the enquiry and maintain appropriate records; and
analytics information in accordance with the retention settings configured in our analytics service.

Where we are legally required to retain information for a particular period, we will retain it for at least that period.

10. Cookies and similar technologies

Our Website uses cookies and similar technologies.

Some cookies are necessary for the Website to operate, including features such as account login and security.

We may also use non-essential cookies and similar technologies for purposes such as analytics.

Where applicable law requires consent before placing or accessing non-essential cookies or similar technologies, we will request your consent before doing so.

You can find more information about the cookies we use, their purposes and how to manage your preferences in our Cookie Policy.

UK rules apply not only to traditional cookies but also to other technologies that store information on or access information from a user’s device. (ICO)

11. Your data-protection rights

Depending on your location and applicable law, you may have rights in relation to your personal information.

These may include the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
request transfer of certain information to another organisation;
withdraw consent where processing is based on consent; and
complain to a relevant data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us using the details provided below.

12. Marketing communications

If you subscribe to marketing communications, we may use your contact details to send you information about Gecko Head Gear products, services, news and offers.

Where required, we will obtain your consent before sending electronic marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the relevant communication or by contacting us.

13. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information, including keeping your password confidential.

14. Children’s privacy

Our Website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where this should not have occurred, please contact us.

15. Third-party websites

Our Website may contain links to websites operated by third parties, including YouTube and other websites.

If you follow a third-party link, you will leave our Website.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Where appropriate, we may also notify you of significant changes by email or through our Website.

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first:

Gecko Head Gear Ltd
Unit 14B, Kings Hill Industrial Estate
Bude, Cornwall
EX23 8QN
United Kingdom

Email: info@geckoheadgear.com

You may also have the right to complain to the data-protection authority in the country where you live or work.

For UK data-protection matters, you can contact the Information Commissioner’s Office (ICO).

18. Contact us

If you have any questions about this Privacy Policy or how we process personal information, please contact: